Most orders are shipped within 2-3 business days after purchase date but due to our recent growth spurt please allow up to 5 business days to process some orders before shipping. Once shipped it will arrive in 3-5 business days for all U.S orders.
**During Sales & Holidays, due to higher than normal order volume, please allow up to 5-8 business days for processing orders before they are shipped.
If you need your order by a certain date—just email firstname.lastname@example.org and we can mark your order priority so it processes faster. Plus, send you expedited shipping quotes, if needed. We will do our best to accommodate your needs! Keep in mind, the warehouses don't ship orders on the weekends.
**International shipping time varies depending on where you live but generally around 15-20 business days.
COVID-19 UPDATE: Our carrier partners USPS and UPS are being inundated with a record high volume of parcels and have been experiencing delays on some orders in some areas. Currently, there is no way for Little BaeBae to predict when that will happen or for how long. With this in mind, Little BaeBae cannot issue refunds on transit time guarantees violated by the carriers. It is a known issue amongst the carriers and a factor beyond our control. Please keep this in mind when ordering--specially during the Holidays.
To date, Little BaeBae fulfillment centers have not had issues meeting our fulfillment promise (see first paragraph above for order processing times).
HEADQUARTERS & WAREHOUSES INFO
We are headquartered in California and have multiple fulfillment warehouses throughout the USA. Main warehouse locations are California, Florida, Oklahoma, and Utah. All items are shipped via USPS or UPS with tracking. Once they are shipped you will receive an email with the tracking info. Please check your spam folder if you don't get one or contact us (email@example.com) and we can send you tracking number manually.
NOTE: If you order multiple products in one order--depending on which products they could be shipped separately from different warehouses depending on product and inventory stock.
PREORDERS: If you purchase an item on preorder + an in stock item--your order might be all shipped together on the pre-order date listed on the product page. If you wish to receive the IN STOCK item sooner, contact us and we can send you an invoice for the separate shipping cost and get that item shipped separately for you!
LOST OR DELAYED PACKAGES
If your tracking information has reported a successful delivery but you have not received it, please contact UPS or USPS at 1-800-222-1811. Unfortunately, Little BaeBae is not responsible for lost, stolen or missing packages that have been successfully delivered to the shipping address associated with your order. Please contact your shipping carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. Again, we do not issue refunds or replace items in lost packages that show they have been delivered successfully.
If your tracking shows your package is stuck and not moving while in transit, making a personal claim with UPS or USPS is the best route to take as many packages will begin moving again within 10 days of making a claim.
USA SHIPPING PROTECTION: If you purchased the $0.98 USA shipping protection + tracking does NOT show that it was delivered successfully and you've already filed a claim with UPS or USPS--then email us (firstname.lastname@example.org) your claim number along with a screenshot of the result email from their investigation into your claim. If the shipping carrier isn't able to find your package and get it back on track then you will be covered and we will ship you a replacement! We cannot ship your replacement until the shipping carrier has completed their investigation since most of the time the original package is found and delivered.
*To have your order protected incase there's an unsuccessful delivery with the shipping carrier--make sure the USA shipping protection shows "on" in your cart and double check you see it on your order review as well.
ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that they enter their address correctly. We cannot guarantee address changes as some orders are processed and shipped next day but contact us and we will if your order hasn't shipped yet!
Please double-check the address you are entering, as we will not be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processing or has already shipped, we cannot change the address. In the case that your order is shipped back to us, we will be able to re-ship your order (customer will be required to pay additional shipping fees) or issue a refund minus shipping/processing fees and fees inquired for the return of package.
Due to our fast, packing and shipping, we cannot guarantee your order will be able to be cancelled. If you would like to cancel please immediately email email@example.com with the subject line: CANCEL ORDER and your order number.
Have a question or need help? Email: firstname.lastname@example.org